National Westminster Bank Plc

Financial Ombudsman decision DRN-2361870 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

paying a high rate of interest on the debtInterest and rates

Mr A complains that National Westminster Bank Plc didn’t offer him a better deal on his credit card debt, although he says it was having regular financial health checks with him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2361870.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.