Vanquis Bank Limited

Financial Ombudsman decision DRN-2361642 Upheld

Upheldoutcome, as published by the Ombudsman

£40redress stated in the decision

Thu Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

This complaint is that Mr M repeatedly asked Vanquis to set up a payment plan for him, and it was never set up.Treatment in financial difficulty

Mr M wanted the default removed from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2361642.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.