Gain Credit LLC

Financial Ombudsman decision DRN-2361067 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Payment delayed or failed

In the Ombudsman’s words

remove any adverse information recorded about the facility on Miss R’s credit file from 1 December 2019Credit file reporting

ensure that the repayments made on 31 January 2020 (£30), 3 March 2020 (£20) and 16 March 2020 (£82.85) have been credited on these datesPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2361067.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.