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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-2359078 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains that Tesco Personal Finance PLC unfairly recorded a default notice against his credit file.Credit file reporting

Mr R says he wasn’t aware of this at the time or the fact that Tesco had closed his account in October 2018. Mr R feels Tesco has acted unfairly. He says it should have offered him more support when he told it about his financial problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2359078.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.