Sainsbury's Bank Plc

Financial Ombudsman decision DRN-2353682 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Apr 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Sainsbury’s have accepted that a fraudster gained access to Mr H’s account and carried out fraudulent transactions.APP scam refund refused

Mr H complained that Sainsbury’s allowed a fraudster to pass security and ‘take over his account’ and they didn’t ask sufficient security questions.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2353682.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.