Starling Bank Limited

Financial Ombudsman decision DRN-2352858 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

didn’t deal fairly with its request to borrow additional funds under the Bounce Back Loan SchemeIrresponsible lending

Starling accepted that it hadn’t always called Mr S back as it had promisedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2352858.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.