Firms › Shop Direct Finance Company Limited ›

Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-2351033 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

failed to communicate properly with him about the interest added to his accountInterest and rates

And Mr B was unhappy with the length of time it took very to respond to his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2351033.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.