HSBC UK Bank Plc
Financial Ombudsman decision DRN-2350971 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
failure to notice that the 10.30am payment had been flagged for fraud checks led to a delay of just over two hoursPayment delayed or failed
the second and third advisers didn’t provide a good serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2350971.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.