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Nationwide Building Society
Financial Ombudsman decision DRN-2348983 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Dec 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
his identification hadn’t scanned properly, when he’d opened the accountIdentity checks and access
Mr B doesn’t think £50 is an adequate amount of compensation for the distress and inconvenience he suffered because of Nationwide’s errorComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2348983.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.