NewDay Ltd

Financial Ombudsman decision DRN-2345756 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Credit file reporting

In the Ombudsman’s words

Miss B complains about credit card lending made to her by NewDay Ltd. She said that NewDay let her take out a second card, although she was already clearly struggling with the first card.Irresponsible lending

I also agree with our investigator’s suggestion that NewDay should remove any negative information about the second card from Miss B’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2345756.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.