National Westminster Bank Plc

Financial Ombudsman decision DRN-2341960 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mrs R, representing the Estate of Mr R, complained about National Westminster Bank plc.Bereavement and power of attorney

I recognise that NatWest didn’t provide good customer service to Mrs R, at a difficult time.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2341960.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.