Tesco Mobile Limited

Financial Ombudsman decision DRN-2333124 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Aug 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

if he’s unable to make the payment, it should try to agree an affordable repayment arrangement with him for that amount.Treatment in financial difficulty

Remove any adverse information about the credit agreement that it’s recorded on Mr N’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2333124.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.