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National Westminster Bank Plc
Financial Ombudsman decision DRN-2330184 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr K complains about what he says is a very long-running problem which has meant he’s been unable to see any transactions on his account with National Westminster Bank Plc for five years.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2330184.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.