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Provident Personal Credit Limited

Financial Ombudsman decision DRN-2329698 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr K has complained that Provident Personal Credit Limited (trading as Satsuma) did not contact him about his arrears, which eventually led to his account being defaulted.Treatment in financial difficulty

Provident has a duty to fairly and accurately report information about its customers to credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2329698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.