Barclays Bank UK PLC

Financial Ombudsman decision DRN-2327906 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

declined a payment for his car insurancePayment delayed or failed

Barclaycard has explained that it had identified a potential error with his magnetic strip which meant that transactions where Mr P was present to authorise them with his PIN would still be accepted. But it was remote transactions, where the card wasn't present, which would be restricted.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2327906.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.