NewDay Ltd

Financial Ombudsman decision DRN-2324494 Not upheld

Not upheldoutcome, as published by the Ombudsman

£225redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ms M complains that NewDay Ltd trading as Aqua (NewDay) failed to stop her monthly direct debit payment and this created financial problems for her.Treatment in financial difficulty

Her account was then sold to a debt collection agency and her credit file was marked to reflect this.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2324494.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.