Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN-2313145 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Sun Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

I have factored this into my decision and feel the £75 compensation offered by BOI also covers this.Complaint handling

I uphold this part of the complaint relating to customer service issuesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2313145.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.