Starling Bank Limited

Financial Ombudsman decision DRN-2313051 Not upheld

Not upheldoutcome, as published by the Ombudsman

£17redress stated in the decision

Wed Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

it didn’t actually do so until a few weeks later due to an errorPayment delayed or failed

its offer of £35 is enough for the mistake that Starling made in delaying voiding the payments and the confusion it causedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2313051.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.