Barclays Bank UK PLC

Financial Ombudsman decision DRN-2311892 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr D complains that Barclays Bank UK PLC won’t refund money he lost when he fell victim to a scam.APP scam refund refused

Our investigator reviewed the service Barclays provided and felt it could have responded to Mr D in a more timely manner regarding there being no funds left to recover.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2311892.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.