Barclays Bank UK PLC

Financial Ombudsman decision DRN-2286561 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

personal documents relating to their joint account to the wrong addressData and privacy

it hadn’t acted as quickly as it could have done to put matters right once it had been told about the problemService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2286561.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.