Metro Bank PLC

Financial Ombudsman decision DRN-2285463 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Dec 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

Metro should make sure Mrs S does not lose out financially as a result of those delays, by ensuring it pays the interest she should have received on both accounts from the date she first signed the ISA transfer forms.Interest and rates

Metro has acknowledged that the delays at this stage arose from members of staff filling in fund transfer paperwork incorrectly on two occasions.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2285463.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.