National Westminster Bank Plc

Financial Ombudsman decision DRN-2281442 Not upheld

Not upheldoutcome, as published by the Ombudsman

£16redress stated in the decision

Thu Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

advised clearly of the consequences of non-payment, including that there would be an impact on Mr R’s credit file.Credit file reporting

NatWest accepts that their service in dealing with Mr R’s queries and questions could have been better.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2281442.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.