Nationwide Building Society

Financial Ombudsman decision DRN-2280798 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

The complaint Mrs L complains that Nationwide Building Society changed her personal contact details to those of her husbandIdentity checks and access

Mrs L said Nationwide had offered her £125 in compensation, but it hadn’t said it would make sure this didn’t happen again, and it hadn’t taken account of the trouble this had caused. Mrs L wanted Nationwide to pay her £1,000.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2280798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.