Nationwide Building Society

Financial Ombudsman decision DRN-2279879 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

Mr M made efforts to contact Nationwide to access his account and attended branch in person. On those occasions he was not permitted to access his account.Identity checks and access

The complaint Mr M complains about Nationwide Building Society for not taking his instructions when it was in possession of a lasting Power of Attorney on his account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2279879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.