APS Financial Limited

Financial Ombudsman decision DRN-2275585 Upheld

Upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Tue Nov 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

recorded adverse payment information on his credit fileCredit file reporting

Because APS seemingly didn’t complete all of the actions they agreed to, the complaint’s been passed to me to decide.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2275585.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.