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Financial Ombudsman decision DRN-2275516 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Dec 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Ms W complains that Aqua lent irresponsibly when it approved her credit card application and later went on to increase the credit limit.Irresponsible lending

Ms W also complains that Aqua sold her debt to a third party despite being aware she was vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2275516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.