Metro Bank PLC

Financial Ombudsman decision DRN-2273211 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

she couldn’t change her interest rate from the SVR because she was in arrearsTreatment in financial difficulty

Miss R complains that Metro Bank PLC delayed her changing the interest rate on her buy to let mortgageInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2273211.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.