Al Rayan Bank PLC
Financial Ombudsman decision DRN-2271650 Upheld
Upheldoutcome, as published by the Ombudsman
£159redress stated in the decision
Mon Nov 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr R complains at the delay by Al Rayan Bank PLC in processing his 2 ISA transfer requestsPayment delayed or failed
Mr R complains at the delay by Al Rayan Bank PLC in processing his 2 ISA transfer requests and about the poor customer service he received while following this up.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2271650.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.