Vanquis Bank Limited

Financial Ombudsman decision DRN-2257174 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Ms W complains that Vanquis Bank Limited was irresponsible when giving her a credit card and credit limit increase.Irresponsible lending

She also complains about the way Vanquis treated her when it was chasing her for payments.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2257174.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.