Barclays Bank UK PLC

Financial Ombudsman decision DRN-2255763 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Tue Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Mrs B also said Barclays wrongly claimed to have paid her £500. When challenged, it confirmed it hadn’t paid.Complaint handling

Barclays made the old mortgage current account into an ordinary Barclays bank account... Mrs B’s new address was visible to Mr B online.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2255763.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.