TSB Bank plc

Financial Ombudsman decision DRN-2249913 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

Mr M complains that he was told TSB Bank plc charges to complete Data Subject Access Requests (DSARs).Data and privacy

I agree with the investigator. I’m satisfied that providing the incorrect information and then referring Mr M to the police if he was unhappy made a difficult situation worse and caused unnecessary distress.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2249913.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.