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Financial Ombudsman decision DRN-2245507 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Miss H is in financial difficulty, but she is taking responsibility by working with a debt management company to pay off her debtsTreatment in financial difficulty

continued to charge interest on her card when she went into a debt management planInterest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2245507.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.