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The Co-operative Bank Plc
Financial Ombudsman decision DRN-2240282 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Nov 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr B complains about the systems that The Co-operative Bank Plc has established for supplying statements and information on past transactions, which don’t provide information in the format or at the frequency that he wants.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2240282.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.