Firms › Clydesdale Financial Services Limited ›

Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-2236801 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Adverse information about the balloon payment was then recorded on his credit file resulting in a fall in his credit score.Credit file reporting

Mr B’s complaint was investigated, and he was offered £500 for the distress and inconvenience he had been caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2236801.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.