TSB Bank plc

Financial Ombudsman decision DRN-2233505 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Tue Nov 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

The complaint Mr H and Ms V complain that TSB Bank Plc unfairly refused a further borrowing application on their residential mortgage.Irresponsible lending

They weren’t given a fair opportunity to clarify issues or provide necessary supporting evidence – both during the initial application and the appeals process.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2233505.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.