Barclays Bank UK PLC

Financial Ombudsman decision DRN-2232698 Not upheld

Not upheldoutcome, as published by the Ombudsman

£415redress stated in the decision

Wed Dec 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr P complains that Barclays Bank UK PLC trading as Woolwich (“Woolwich”) acted unfairly when he needed to contact it about getting a payment holiday for his mortgageTreatment in financial difficulty

Mr P said his records had been affected again and he’d been sent letters from Woolwich saying that he was in arrears for March - June 2020.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2232698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.