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Capital One (Europe) plc
Financial Ombudsman decision DRN-2231717 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Feb 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
On 29 January 2020, Mr B rang Capital One to report application fraud, which he said he’d discovered by looking at his credit file.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2231717.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.