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Motability Operations Limited
Financial Ombudsman decision DRN-2228711 Upheld
Upheldoutcome, as published by the Ombudsman
£350redress stated in the decision
Sat Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers
In the Ombudsman’s words
Mr W made Motability aware that, because of his autism and a visual impairment, he requires reasonable adjustments to be made to all correspondence sent to him.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2228711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.