TSB Bank plc

Financial Ombudsman decision DRN-2227659 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

X and the estate of Mrs M complain about the service she and it received from TSB Bank plc (TSB) when TSB were looking into whether to write off Mrs M’s debt.Complaint handling

TSB received a letter from Mrs M’s representative (R) notifying them that Mrs M was terminally ill.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2227659.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.