Al Rayan Bank PLC
Financial Ombudsman decision DRN-2220663 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Nov 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr D complains about updates Al Rayan Bank PLC made to his online banking which meant he was unable to log into his bank account via his phone.Service failure
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2220663.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.