Barclays Bank UK PLC

Financial Ombudsman decision DRN-2218836 Not upheld

Not upheldoutcome, as published by the Ombudsman

£95redress stated in the decision

Mon Jan 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

part of this complaint was about how Barclays had handled the original complaint about the statementsComplaint handling

Mrs T and her daughter Miss T complain about how Barclays Bank UK PLC dealt with their request to change the date of the statements on their joint accountService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2218836.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.