Black Horse Limited
Financial Ombudsman decision DRN-2210061 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Feb 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Credit file reporting
In the Ombudsman’s words
Miss M’s circumstances meant Black Horse should treat her with “due forbearance” while she was trying to pay what she owed.Treatment in financial difficulty
It should also amend the information on her credit file.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2210061.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.