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Omni Capital Retail Finance Limited
Financial Ombudsman decision DRN-2204785 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Oct 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr S complains that Omni Capital Retail Finance Limited unfairly rejected his claim brought under section 75 of the Consumer Credit Act 1974.Product mis-sold
I don’t think Omni has dealt with the complaint fairly as its original decision to reject it appears to be largely based on a mistake of fact regarding the time when non – receipt of the goods was advised.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2204785.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.