Lloyds Bank PLC

Financial Ombudsman decision DRN-2197484 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr and Mrs P complain that Lloyds Bank PLC (trading as Scottish Widows Bank) mis-sold them a mortgage in 2008.Irresponsible lending

I’m also sensitive to his and Mrs P’s personal situation and his ongoing struggle with chronic ill health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2197484.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.