Metro Bank PLC

Financial Ombudsman decision DRN-2194164 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Oct 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mrs P didn’t receive the service she should have as the information for online banking wasn’t sent as it should have been, and her requests made on a call in March 2020 weren’t followed up on as they should have been.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2194164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.