Santander UK Plc
Financial Ombudsman decision DRN-2182297 Upheld
Upheldoutcome, as published by the Ombudsman
£1,825redress stated in the decision
Sat Oct 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
The complaint Mr and Mrs O aren’t happy with how Santander UK Plc handled an international transfer. The transfer was returned which they say caused them to lose £1,824.54.Payment delayed or failed
I’m satisfied he only changed his mind because Santander told him they could complete the transfer more cost-effectively. And this led to Mr and Mrs O to losing £1,824.54.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2182297.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.