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Debt Managers (Services) Limited

Financial Ombudsman decision DRN-2170023 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

I appreciate that Mr F is in a vulnerable position, and that he found it threatening being chased for a debt.Support for vulnerable customers

Mr F has complained that Debt Managers (Services) Limited are chasing him for a debt he says he doesn’t owe.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2170023.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.