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Creation Financial Services Limited
Financial Ombudsman decision DRN-2163020 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jan 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mr B complains that Creation Financial Services Limited (CFS) unfairly recorded a default about his account with credit reference agencies.Credit file reporting
He also complains about poor service provided by Creation Financial Services Limited.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2163020.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.