HSBC UK Bank Plc
Financial Ombudsman decision DRN-2162756 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Data and privacy
In the Ombudsman’s words
HSBC could’ve responded to Mr T’s request quicker and more efficiently.Complaint handling
HSBC said it no longer had the information Mr T wanted.Data and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2162756.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.