NewDay Ltd

Financial Ombudsman decision DRN-2162593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Nov 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr S has complained that NewDay Ltd trading as Aqua (“Aqua”), acted irresponsibly when it offered him a credit cardIrresponsible lending

didn’t treat him positively and sympathetically when he couldn’t make payments.Treatment in financial difficulty

Rules cited

FCA CONC (Consumer Credit sourcebook)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-2162593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.